(FAQs)

Welcome to the Dermissia FAQ page. Here you'll find answers to some of the most common questions about our products, orders, shipping, payments, and returns. If you need further assistance, our customer support team is always happy to help.


1. What products does Dermissia offer?

Dermissia specialises in premium skincare essentials, including Face Serums, Sun Protection, and Face Cleansing products designed to support your daily skincare routine.

2. How do I place an order?

Simply browse our collection, select your preferred products, add them to your shopping cart, and proceed to our secure checkout to complete your purchase.

3. Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout using trusted payment providers. Dermissia does not store your complete credit or debit card information.

4. Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive a confirmation email containing your order details.

5. How long does order processing take?

Most orders are processed within 1–2 business days before being shipped.

6. How long does shipping take?

Estimated delivery times are:

      Domestic Orders: 3–7 business days

      International Orders: 7–15 business days

Delivery times may vary depending on your location, courier services, or seasonal demand.

7. Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, where available.

8. Do you ship internationally?

Yes. Dermissia offers international shipping to selected countries. Shipping availability may vary based on your location.

9. What is your return policy?

We accept returns for eligible products within 30 days of delivery, provided they are unused, unopened, and in their original packaging. Please review our Refund & Return Policy for complete details.

10. When will I receive my refund?

Once your return has been inspected and approved, refunds are typically processed within 5–10 business days to your original payment method.

11. Can I cancel my order?

Orders may be cancelled before they have been processed or shipped. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.

12. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery with your order number and clear photos of the item. We'll review your request and work towards an appropriate resolution.

13. Are your product images accurate?

We make every effort to display our products as accurately as possible. However, slight differences in colour, packaging, or appearance may occur due to screen settings or manufacturer updates.

14. Are your skincare products suitable for all skin types?

Our products are selected to suit a wide range of skin types. However, individual skin needs vary. We recommend reviewing the product information carefully and performing a patch test before first use if you have sensitive skin.