Refund policy

Customer satisfaction is important to us.

Returns

Returns are accepted within 30 days of delivery.

Products must be:

• Unopened
• Unused
• In original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Opened skincare products
• Used cosmetics
• Gift cards

Damaged Orders

If your order arrives damaged, contact us within 48 hours with photos.

Refunds

Approved refunds are processed within 5–10 business days to the original payment method.

Return Shipping

Unless the product is defective or incorrect, customers are responsible for return shipping costs.

Contact us for return requests:

Email: support@dermissia.com