At Dermissia, we are committed to providing a secure, transparent, and seamless payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and transaction security. By placing an order on Dermissia.com, you agree to the terms outlined below.

Accepted Payment Methods

We accept secure payment methods available through Shopify's checkout system. Depending on your location, available payment options may include:

• Visa
• Mastercard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• PayPal (where available)
• Other secure payment methods supported by Shopify

Available payment methods may vary based on your country or region.

Secure Payments

Your security is our priority.

All transactions on Dermissia.com are processed using Shopify's secure checkout and trusted third-party payment providers. Sensitive payment information is encrypted using industry-standard security protocols during transmission.

Dermissia does not store your complete credit or debit card information on our servers.

Payment Authorisation

When you place an order, your payment method will be authorised to verify available funds and payment validity.

Orders will only be processed after successful payment authorisation. If your payment cannot be authorised or is declined, your order will not be completed.

Payment Verification

For security purposes, certain orders may require additional verification before they are processed.

Dermissia reserves the right to contact customers to confirm billing information or request additional verification if unusual activity is detected. This helps protect both our customers and our business from unauthorised transactions.

Pricing & Currency

All prices displayed on Dermissia.com are shown in the currency selected for your region, where available.

Product prices are subject to change without prior notice. The price charged for your order will be the price displayed at the time your purchase is completed.

If your payment method uses a different currency, your bank or payment provider may apply exchange rates or currency conversion fees. These charges are determined by your financial institution and are beyond Dermissia's control.

Taxes & Duties

Applicable taxes will be calculated during checkout where required by law.

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country's customs authorities. These charges are not included in product prices unless otherwise stated.

Failed or Declined Payments

If your payment is declined, you may:

• Verify your payment information.
• Ensure sufficient funds are available.
• Contact your bank or card issuer.
• Try an alternative payment method.

Dermissia is unable to approve or override declined payments issued by your financial institution.

Order Confirmation

After a successful payment, you will receive an order confirmation email containing your purchase details.

Please note that receiving an order confirmation does not guarantee order acceptance. Dermissia reserves the right to cancel or refuse any order due to pricing errors, product availability, suspected fraud, or violations of our Terms & Conditions. If payment has already been collected, a full refund will be issued using the original payment method.

Refunds

Approved refunds are processed according to our Refund & Return Policy.

Once approved, refunds will be issued to the original payment method. Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

Fraud Prevention

To maintain a safe shopping environment, Dermissia actively monitors transactions for suspicious or fraudulent activity.

We reserve the right to:

• Delay order processing while payment verification is completed.
• Request additional identity verification.
• Cancel orders suspected of fraud, unauthorised use, or other suspicious activity.

Any cancelled order due to payment security concerns will be refunded to the original payment method, where applicable.

Changes to This Payment Policy

Dermissia reserves the right to update or modify this Payment Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page. Continued use of Dermissia.com after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding payments or require assistance with a transaction, our customer support team is here to help.

Email: support@dermissia.com

We aim to respond to all payment-related enquiries within 24 business hours.